Kaufman Fuel

Gerald Lambert 

on Google

2 months ago

We came home and water covered the area of the basement floor where the furnace and hot water tank are located. We eventually found that the source of the water was an overflow pipe at the rear of the furnace. Hot water was dripping out of it very quickly. We placed a call with Client Service and the person who dealt with our call was very professional and considerate. Within minutes of the that call, John, the service technician , called us to say he was on his way and he arrived soon after that. He quickly assessed the p... read more

RLopez - Internal Audit 

on Google

6 months ago

We woke up and found out we had no hot water. We called Kaufman/Hop Energy in Bridgeport for emergency service and they were very professional, understanding, and willing to help solve the matter. Kaufman scheduled an appointment for that same afternoon. We were so thankful when the tech (Carlos T.) called and arrived earlier than expected. He was very knowledgeable and provided details to what the problem was and how he would repair it. He promptly replaced the faulty part and was able to get the furnace functioning sho... read more

Jeff Clair 

on Google

6 months ago

I had a wonderful customer experience with Claudia today. I have been a customer of Kaufman/HOP Energy for sometime now and had some questions about my fuel contract. Claudia was terrific in reviewing my account and explaining my options. When I have needed service in the past, Kaufman was always punctual and able to correct the situation. 

Francis Luongo 

on Google

2 months ago

Customer service representative painted a clear and complete summery of my credit and expenses. Totally satisfied with her. 

Hope Ropke 

on Google

7 months ago

Customer service is great. Sandy was exceptionally helpful today in getting my new contract and budget set up as well as scheduling annual service appt.