Mercury Energy

Constance Carrington 

on Google

9 months ago

An electronic payment made a month ago had not posted. I called Mercury Fuel (Hop Energy) and spoke to two very helpful, professional women. Within a few hours, everything was handled and corrected. I've been a long-time customer and will continue to be. 

John Schlosser 

on Google

2 months ago

Customer service answered all my questions and provided additional useful information regarding the maintenance of my equipment. 

Stacey Rudnick 

on Google

11 months ago

Update 01-24-2025: due to their increased costs over other oil delivery companies, we opted to change companies. Though we have been customers for nearly 20 years, they offered no flexibility or the ability to communicate why their prices were dollars above companies. Sadly, we needed to move on. They were fine with that. I have been a customer of Mercury Fuel for over 15 years. They never fail to provide excellent customer service, oil delivery, and furnace service. Specifically, today Richard Johnson Jr took a great deal... read more

Jerry Russo 

on Google

4 years ago

I was a little confused about my budget contract and was upset over my bill because I thought it was more than it should have been. I then spoke with Brenda in the customer loyalty department. She immediately de-escalated a bad situation and handled herself in a calm and professional manner. I was ready to cancel my accounts with Mercury, but after a few minutes speaking with her I was satisfied with her responses and with the solution she proposed. I have been a good customer for many years and it's nice to know there are s... read more

m morrissey 

on Google

2 years ago

Hi: I spoke with Janette at Mercury regarding my account. There were a few issues, but she was very patient discussing the details and working out a solution. I wanted to give her a shout out and say that she was really nice and professional. It was very much appreciated!!! Regards, Melissa