This profile has been claimed by the business owner or representative.
46 Goodwin St, New Haven, CT, 06512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
An electronic payment made a month ago had not posted. I called Mercury Fuel (Hop Energy) and spoke to two very helpful, professional women. Within a few hours, everything was handled and corrected. I've been a long-time customer and will continue to be.
Customer service answered all my questions and provided additional useful information regarding the maintenance of my equipment.
Update 01-24-2025: due to their increased costs over other oil delivery companies, we opted to change companies. Though we have been customers for nearly 20 years, they offered no flexibility or the ability to communicate why their prices were dollars above companies. Sadly, we needed to move on. They were fine with that. I have been a customer of Mercury Fuel for over 15 years. They never fail to provide excellent customer service, oil delivery, and furnace service. Specifically, today Richard Johnson Jr took a great deal... read more
Claudia was very helpful on renewing oil contract.
I was a little confused about my budget contract and was upset over my bill because I thought it was more than it should have been. I then spoke with Brenda in the customer loyalty department. She immediately de-escalated a bad situation and handled herself in a calm and professional manner. I was ready to cancel my accounts with Mercury, but after a few minutes speaking with her I was satisfied with her responses and with the solution she proposed. I have been a good customer for many years and it's nice to know there are s... read more
Mercury Energy has a 4.3 star rating with 74 reviews.
Mercury Energy is closed now. It will open at 8:00 a.m.