Valley Oil

Thomas Dintrone 

on Google

6 months ago

Maria was incredibly helpful. She spent over an hour walking me through a very confusing new contract line by line, answering all my questions with patience and clarity. She never rushed me and made sure I fully understood everything. Outstanding customer service and truly appreciated. 

Elizabeth Cutrofello 

on Google

5 months ago

Sandy was incredibly helpful and kind during our phone call today! We addressed various issues, and her knowledge and professionalism were appreciated. 

susan puzzo 

on Google

5 months ago

I received a text message on Tuesday 2/24 at 6:40pm alerting me of a delivery attempt scheduled for the next day. I called and told the rep that they could not deliver because the path wasn't clear, it was pitch black, I am 73 yrs old and they had not provided me sufficient notice to clear a path. I said that I would reschedule when the path was clear. On Friday night (3 days later) I received another text at 6:40pm alerting me that a delivery was scheduled for Saturday. I AGAIN called and told the rep about the first conver... read more

N K 

on Google

5 months ago

I spoke with Claudia of Customer Service/HOP Energy. I had two areas of questions. First, I recently enrolled in paperless billing and wanted to know the process of paying my invoices. Second, I had received an email in my spam folder from DocuSign that I thought might be the executed contract of my new Price Cap Plan but nowhere was HOP or Valley Oil identified. She was very knowledgeable, patient, and pleasant. She walked me through the payment process. She asked me questions about the DocuSign email which turned out to be... read more

Joseph Castelli 

on Google

5 months ago

I have been a customer for 20 years My lock in price plan expired. I was told I would have to pay $280 to secure a price.75 cents above other companies advertised price. I thought after 20 years of loyalty I should get a bit of a break. The customer service person was rude and told me I wasn't getting anything. I asked to get a delivery at the price lock price and would look at a price lock at another time. I was told an oil delivery without a price lock would be $6.49 I requested to speak with a manager She said one would ... read more