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HOP Energy LLC
- Heating & Air Conditioning/HVAC
- Rye Brook, NY
About this business
We pride ourselves on our local people, and local service, to provide our customers with all-season home comfort. HOP Energy is one of the largest retail distributors of heating oil and other products in the northeastern United States. The HOP Energy network has been built over the past 22 years, working in local communities. Our service area stretches across Connecticut, Delaware, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont. HOP Energy is unique in that we recognize the value of local relati... read more
Location details
4 International Dr Suite 210, Rye Brook, NY, 10573, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They can’t get things straight, no one listens! Oh if you have a contract with them make sure you cancel when it expires or you will be hoodwinked into another year! Have not had a delivery since June! Called because my tank said 1/4 full, they say oh you have enough. You should have more than that she said! Really! I use it for hot water, been 6 months since delivery. The heat has been running! Hot water being used! Do not sign a contract with this company!
I had a service call they were supposed to be here this early evening and it's now almost 8pm no call no show no heat for 3 days.
Horrible customer service!! Someone came to do a first inspection on my tank.. they said I needed somethings done before I could get oil. No big deal. Finished and called back the same day. No one showed up the next day when I was told they would... I call the next day to ask what happened l, and when will they come. The lady on the phone basically called me a liar and said there’s no way I got it fixed so fast. I said, “well... don’t you need to come make sure of that before you call accuse me of lying?” Then she snapped at... read more
at a dollar more a gallon than everyone. cancelled after many years. customer service wouldn't rectify bill. many honest oil companies out there. not this one
Altemos Atlantic in Bethlehem Pennsylvania 888-917-9720 started out as a wonderful company they have payment plans with them on a payment plan for something years wonderful then during Christmas time they have some hot shot repair person come to my house while my wife was here saying you need a new boiler you need a new oil tank. All I asked was come to the house and bleed out the radiators so I can have Heat in my house this is the first Christmas I wasn’t able to get stuff for my wife for Christmas because I was worried to... read more
Hop Energy will fill your tank at market rate when you have exceeded your allotment without notice, which is strange to me, because had you agreed to a larger allotment, you likely would have had a lower rate. No notice of expiring contract or expiring allotment. Also, the second level service rep can save you 0.30/gallon = $300 per 1,000 gallons, you'd think if they want the business, they'd offer the rate up front. Very dissatisfied with this company.
RecommendedRead your contracts folks, cancel in writing, and you will find this to be an excellent low priced company, especially for first time customers.
Just when I thought I had heard it all from other businesses, who, by design, deceive and confuse, along comes this heating oil company to rank right up there with cable tv, credit cards, and healthcare. Bait and switch with an "up front" pricing program? Yep. I knew the price was limited to a certain number of gallons. Fine. But did they bother to TELL us WHEN that time came? Nope. But they DID keep coming to fill and re-fill the tank. Only when the news about falling gasoline prices made me think - did I check. Sure eno... read more
Terrible service. Do not use!
Frequently asked questions about HOP Energy LLC
How is HOP Energy LLC rated?
HOP Energy LLC has a 4.4 star rating with 676 reviews.
When is HOP Energy LLC open?
HOP Energy LLC is closed now. It will open on Monday at 9:00 a.m.