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HOP Energy LLC
- Heating & Air Conditioning/HVAC
- Rye Brook, NY
About this business
Location details
4 International Dr Suite 210, Rye Brook, NY, 10573, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They can’t get things straight, no one listens! Oh if you have a contract with them make sure you cancel when it expires or you will be hoodwinked into another year! Have not had a delivery since June! Called because my tank said 1/4 full, they say oh you have enough. You should have more than that she said! Really! I use it for hot water, been 6 months since delivery. The heat has been running! Hot water being used! Do not sign a contract with this company!
Business response:
We're sorry to hear about your less than satisfactory experience with HOP Energy and hope that you will accept our sincerest apologies. Please send us a private message with your contact information so we can reach out to you directly. We'd like to work with you to resolve this issue. We look forward to speaking with you soon.
I had a service call they were supposed to be here this early evening and it's now almost 8pm no call no show no heat for 3 days.
Business response:
Hi Angie - I'm sorry to hear you are unsatisfied with HOP Energy Service. We would love the chance to make things right. Please send us a private message with your contact information so we can have someone reach out to you directly. I have also shared your concerns with our customer service team.
Horrible customer service!! Someone came to do a first inspection on my tank.. they said I needed somethings done before I could get oil. No big deal. Finished and called back the same day. No one showed up the next day when I was told they would... I call the next day to ask what happened l, and when will they come. The lady on the phone basically called me a liar and said there’s no way I got it fixed so fast. I said, “well... don’t you need to come make sure of that before you call accuse me of lying?” Then she snapped at... read more
Business response:
Hi Lacey, I would like to apologize for your negative experience with our customer service team. We would like the opportunity to make things right. Please send us a private message with your contact information so we can reach out to you directly.
at a dollar more a gallon than everyone. cancelled after many years. customer service wouldn't rectify bill. many honest oil companies out there. not this one
Business response:
Hi Rob, we strive to offer highly competitive prices, and we often have special offers that may be of interest to you, as well as payment plans for those on a budget. Please send us a private message with your contact information so we can reach out to you directly. Or if you prefer, please call 855-413-4917 and we will work with you to try to resolve this issue.
Altemos Atlantic in Bethlehem Pennsylvania 888-917-9720 started out as a wonderful company they have payment plans with them on a payment plan for something years wonderful then during Christmas time they have some hot shot repair person come to my house while my wife was here saying you need a new boiler you need a new oil tank. All I asked was come to the house and bleed out the radiators so I can have Heat in my house this is the first Christmas I wasn’t able to get stuff for my wife for Christmas because I was worried to... read more
Business response:
Hi Victor, I'm sorry to hear you are unsatisfied with HOP Energy. We would love the chance to make things right. Please send us a private message with your contact information so we can have someone reach out to you directly. Or if you prefer, please call (860) 342-5755 and we will work with you to try to resolve this issue.
Hop Energy will fill your tank at market rate when you have exceeded your allotment without notice, which is strange to me, because had you agreed to a larger allotment, you likely would have had a lower rate. No notice of expiring contract or expiring allotment. Also, the second level service rep can save you 0.30/gallon = $300 per 1,000 gallons, you'd think if they want the business, they'd offer the rate up front. Very dissatisfied with this company.
Business response:
Hi Briea, I'm sorry to hear you are unsatisfied with HOP Energy Service. We would love the chance to make things right. Please send us a private message with your contact information so we can have someone reach out to you directly. Or if you prefer, please call (860) 342-5755 and we will work with you to try to resolve this issue.
RecommendedRead your contracts folks, cancel in writing, and you will find this to be an excellent low priced company, especially for first time customers.
Business response:
Hi Sue, thank you so much for leaving this recommendation. We pride ourselves on offering highly competitive pricing so that we can keep our customers happy! If there is anything we can ever do for you, please do not hesitate to let us know by calling us at (860) 342-5755.
Just when I thought I had heard it all from other businesses, who, by design, deceive and confuse, along comes this heating oil company to rank right up there with cable tv, credit cards, and healthcare. Bait and switch with an "up front" pricing program? Yep. I knew the price was limited to a certain number of gallons. Fine. But did they bother to TELL us WHEN that time came? Nope. But they DID keep coming to fill and re-fill the tank. Only when the news about falling gasoline prices made me think - did I check. Sure eno... read more
Business response:
Hi Lou, we tried to send you a private message but haven't heard back. Please let us know the best way to contact you so we can discuss this issue further. Thanks!
Terrible service. Do not use!
Frequently asked questions about HOP Energy LLC
How is HOP Energy LLC rated?
HOP Energy LLC has a 4.4 star rating with 696 reviews.
When is HOP Energy LLC open?
HOP Energy LLC is closed now. It will open tomorrow at 9:00 a.m.